FAQ Q132: How can I or my customers receive sms notifications?

You will need to purchase SMS packs on the Subscription page.

To have the system send SMSes to you, you'll need to specify your mobile number in your account settings (click on 'my account' on top of any page while logged in). Then, you'll need to go to Site settings > Email / SMS notifications and specify which events should trigger sending of SMSes.

Each SMS notification can be customized by you and can include any information related to the booking. By default (except US and Canadian numbers) the SMS will come from a custom sender ID called "RESERVATION". The recipients won't be able to answer to the messages they receive.

Please also read this tutorial for more detailed information about configuring SMS and email notifications in planyo.

Using third party SMS services

If you wish to use a specific SMS service to send out your SMS messages (e.g. because of attractive pricing in a specific country) you can very easily configure this using our Zapier or Make integrations. In such case you don't use any of the SMS-specific features in Planyo but you configure an automation to send out an SMS whenever an action such as new confirmed reservation occurs. You can see a step-by-step tutorial movie showing exactly how this can be configured in Q356 but of course you can accomplish something identical with Zapier which will have a different selection of 3rd party SMS services available.